Patient Communication & Empathic Engagement
Building therapeutic relationships and communicating complex clinical information clearly.
Deep empathy, active listening and effective patient communication for health practitioners. Evidence-based frameworks for building therapeutic relationships and communicating complex clinical information clearly.
What you'll explore.
In this session, we'll explore:
• Deep listening and empathic communication frameworks
• Strategies for building trust and therapeutic relationships
• Communicating clearly and compassionately under pressure
• Patient-centred communication techniques for complex clinical conversations
• Emotional regulation and presence during difficult interactions
• Practical approaches to improving patient understanding and engagement
Who should attend.
Health practitioners, nurses, allied health professionals and healthcare teams seeking to strengthen patient communication, empathy and therapeutic engagement.
Investment.
Leadership Lab Members enjoy preferential rates for all of our programs. Join today - free for a limited time.
All programs are delivered online by our founder & provisional Psychologist, Suzanne Tonks. You will receive a certificate upon completion, which can be used for your CPD requirements (where applicable).
Leadership Lab Member Rate
$505
Non-Member Rate
$595
Register.
Meet your facilitator
Suzanne Tonks
Sues Tonks is the Managing Director of Limestone Group and one of Australia's most experienced practitioners at the intersection of psychology, executive leadership, and strategic communication.
She is completing a Doctor of Philosophy in Psychology at Monash University as part of a double award programme incorporating the Masters of Educational and Developmental Psychology. She has completed all coursework, placements, and her thesis, with conferral pending publication of a submitted peer-reviewed journal article currently under review. She holds Provisional Psychologist registration with AHPRA.
Sues also holds a Bachelor of Business and Commerce and a degree in Communication, and brings more than 20 years of senior practice across C-suite executive development, corporate strategy, government, not-for-profit organisations, creative agencies, and business owners. Her specialisations include issues management and public relations, and she has worked intimately with global brands and ambitious entrepreneurs at the highest level of decision-making.
She is the developer of the AIMPI (AI Management Personality Inventory) and leads all Limestone Group programmes, coaching, and strategic intensives.
Need help?
Not sure what program is right for you? We'd welcome a conversation to help you find the best solution for your specific development need.
All programs are available as tailored in-house Strategic Intensives. Content is scoped to your context, not delivered off the shelf. Book a 15-minute consultation to find out more.